Privacy Policy
Cookie Policy
Billing
Privacy Policy

If you are a visitor to an Carrotquest.io Website, a user of Carrot quest mobile apps or customer other Carrot quest Product except as expressly set forth below, this Privacy Policy applies to your use of such Website or Service.

If you are a visitor to or user of a third-party website or service ("Third-Party Property") that utilizes any Carrot quest products, then any information you submit to such Third-Party Property is collected under the privacy policy of the owner of such Third-Party Property, and you should contact such owner with any related requests or inquiries you may have.

We respect the privacy rights and data protection rights of our users and recognize the importance of protecting the personal information we collect about you. Our Privacy Policy is designed to help you understand what information we collect and how we use and share that information.

Data we collect from Russian visitors is stored in facilities in Russian Federation. Data we collect from visitors from rest of the world is stored in Google facilities.


What is personal data

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;

Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;


Personal data use: principles and purposes

We may ask you to provide us, or third parties may provide us, with certain Personal data that can be used to contact or identify you. Personal data may include, but is not limited to, your name, postal address, email address, and phone number. We collect Personal data for the purpose of providing the Services, responding to your requests/inquiries, identifying and communicating with you about the Services and improving our Services.


We collect the following information:

We collect information that your browser sends whenever you visit our website or use our Services ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Services that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Services' functionality. These third-party service providers have their own privacy policies addressing how they use such information. When you access the Services by or through a mobile device, we collect certain information automatically, including the type of mobile device you use, your mobile device's unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, and your general location information as described further below.

You may enhance the Services by enabling Carrot quest integrations with third-party products (such as Facebook, email clients or others). If you provide third-party account credentials to us, you understand some content and/or information in those accounts ("Third Party Account Information") will be transmitted into your account with us, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy. Further, Carrot quest may request permissions to take actions on your behalf using your third-party account credentials.


Personal data control

Opt-Outs
We may provide you with the opportunity to "opt-out" of having your personal information used for certain purposes when we ask for this information. If you decide to opt-out, we may not be able to provide certain features of the Offerings to you.

To opt-out you need to email us at policy@carrotquest.io

Data erase
If you believe we do not have the right to process your data or you object to our processing for a particular purpose, or if you want us to erase your Personal data altogether, please email us at support@carrotquest.io.

All personal data we collected will be erased and we won't be able to provide our services to you.

Communication Preferences If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included on such communications or on the Offerings or by emailing us at support@carrotquest.io


Blocking Cookies
You can remove or block certain cookies using the settings in your browser but the Offerings may cease to function properly if you do so. For more information, please see Cookie Policy.


Children's Privacy

Only persons who are age 18 or older have permission to access our Services. Our Services are not intended to be used by anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.


Changes to the Privacy Policy

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Services after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy. If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.


Cookie Policy

This Cookie Policy explains how Carrot quest. use cookies and similar technologies to recognize you when you visit Carrot quest websites.


What are cookies?

Cookies are small data files that are placed on your computer or mobile device when you visit a website, mobile app or use an online platform. Cookies are widely used by online service providers to facilitate and help to make the interaction between users and websites, mobile apps and online platforms faster and easier, as well as to provide reporting information.

Cookies set by the website and/or mobile app and/or platform owner (in this case, Intercom) are called "first party cookies". Cookies set by parties other than the website and/or mobile app and/or platform owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website and/or mobile app and/or platform (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer or device both when it visits the website and/or mobile app and/or platform in question and also when it visits certain other websites and/or mobile apps and/or platforms.


Why do we use cookies?

We use first party and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites and/or App and/or platform to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Websites and/or App and/or platform. Third parties serve cookies through our Websites and/or App and/or platform for analytics and other purposes. This is described in more detail below.


How can I control cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by clicking on the appropriate opt-out links provided in the cookie table above.

You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our Websites and/or App and/or platform though your access to some functionality and areas may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser's help menu for more information.

In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visithttp://www.aboutads.info/choices/ or http://www.youronlinechoices.com .


Billing

You can subscribe for 1, 3, 6 or 12 months. We charge an advanced payment in the beginning of the period. The subscription cost depends on selected subscription and add-ons.

Each subscription contains the following:
  • Unique visitors quota
  • Sent emails quota

A unique visitor is a site visitor or a lead uploaded via API with certain parameters: cookies, browser, OS and other properties or events. Unique visitors will be considered in quota if they were active in your payment period.

Visitor activity is:
  • any event or property recorded;
  • visitor visited your site;
  • you recorded data via API;
  • message sent.

If visitor:
  • cleared cookies
  • entered your site via another device
  • reinstalled the browser or OS
he will be considered as a unique visitor.

Email quota consists of:
  • Emails sent manually;
  • Auto emails;
  • Emails which duplicate chat messages to leads (they are sent when lead didn't read chat message within required time);
  • Email notifications to operators.
If you didn't exceed your quota, the rest of it won't be transferred to the next period.


What happens when your quota is exceeded?

When the quota of unique visitors is exceeded (which is determined by your subscription), each unique visitor beyond limit will be charged with additional fee. Overrun total will be deducted in the end of your payment period.

When you exceed your email quota (which is determined by your subscription), emails beyond limit will be charged in amount of 0.05 ₽ per 1 emails. Overrun total will be deducted in the end of your payment period. Overrun total will be deducted in the end of your payment period. You will receive email notification, when your quota will be close to 90, 100 and 150%.